Return Policy

We accept returns up to 28 days after dispatch if the goods are still in marketable condition. If you would like to return goods, contact info@ceoltracks.com to request a returns document, which must be printed and attached to your parcel. Post the goods back to us with all paperwork enclosed and we’ll credit your account. Note: postage on returned goods will be borne by the customer, unless we were at fault.

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item seven days of payment, or seven days of receipt of the goods (whichever is the longer).

Making Contact with Ceol Tracks

  1. Please e-mail info@ceoltracks.com to request a refund, cancellation or return of goods, we will assign a tracking number.
  2. Mail your returned item to:
    Ceol Tracks
    (Put your return Tracking number here)
    101 Deel Manor
    Askeaton
    Co. Limerick
    Ireland.
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be refunded. These include downloads. Merchandise that has been downloaded will not be accepted for return, refund or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your item for a different item to the same value of the exchange item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.