Got Questions About Ceol Tracks?
How can we help you? Your questions about learning Irish traditional music with Ceol Tracks answered.
Whether you’re a student just starting your Irish music journey, a teacher considering our materials, or someone familiar with Ceol Tracks needing clarification, find concise information about our books here.
FAQ Category
General Questions
Book Content & Levels
Ordering & Shipping
Q: How do I place an order?
Simply browse our books on the Book Page, add the items you wish to purchase to your cart using the “Add to Cart” button, and then proceed to the secure checkout. Follow the steps provided to enter your shipping and payment details (via Stripe or PayPal).
Q: How is the shipping cost calculated?
Shipping costs are calculated automatically at checkout based on the total weight of the books in your order and your delivery destination.
Q: Where do you ship from, and do you ship internationally?
We ship all orders from our base in Spain using the national postal service, Correos. Yes, we ship internationally to most countries!
Q: How long will it take for my order to arrive?
We dispatch orders within 1-3 business days. Delivery times using Correos standard and registered post can vary depending on the destination country. Please allow up to 10 business days for delivery, although times may be shorter for destinations within Europe. International orders outside the EU may take longer due to customs.
Q: Will I receive tracking information for my order?
Yes, for most destinations, we use a Correos-registered service that includes tracking. You can choose this service during the checkout process. Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track its progress.
Q: What is your return or refund policy if there’s an issue?
Please refer to our [Link to Returns Policy Page – Create this page!] for full details. Generally, if a book arrives damaged or there is an error with your order, please contact us within 14 days of receipt with photos, and we will arrange a replacement or refund.